Don’t Lose to Lag: A Gamer’s Guide to Latency and Ping

When you’re in the midst of an intense match, every millisecond counts. But your lightning-fast reflexes don’t do much good if your internet connection can’t keep up! In today’s blog, we’re talking about the secret sauce for a flawless online gaming experience: low latency and ping.

(Spoiler alert: You’re about to discover why gamers prefer our fiber internet to power their fun!)

What Is Latency?

Let’s begin with some basic definitions, as both latency and ping are terms that are fairly technical. Latency and ping are often used interchangeably, but they’re actually separate (though related) concepts.

First, latency is the amount of time (measured in milliseconds, or “ms” for short) it takes for internet data and information (i.e., a “data packet”) to be sent back-and-forth from one designated point to another.

To put it in gaming terms, latency refers to the total time it takes anything a gamer “inputs” while playing a game on his or her device (and internet) to be received by the game’s server and returned back to the gamer’s device. In Fortnite, for example, that could be a “command” for a character to run in a particular direction or use a skill.

Those commands (or inputs) are sent from a player’s device and internet to Fortnite’s servers and then returned to the player’s home internet and device on the screen. What matters is just how fast that happens, and if there is any delay.

Low Latency (Good!) and High Latency (Bad!)

To reiterate, the measure of the time that round-trip of gaming data takes is called latency—and the shorter amount of time that trip takes, the better! Gamers need the response time of their own inputs and the game’s servers’ responses to those inputs in return to be as short as possible—even undetectable by the user.

This refers to “low latency,” which gamers (and other savvy internet users) value highly. The lower the latency, the faster the response time—and the better the experience for players. Typically, gamers will want latency to be 50ms or less. Ideally, however, 20ms or less is the sweet spot, with single digit latency being the “Holy Grail” for dedicated gamers.

On the other hand, “high latency,” which refers to longer, even delayed responses to a gamer’s inputs can be deeply frustrating and lead to dismal user experiences. Gamers will notice problems when latency exceeds 100ms (or to some particularly-discerning players, even when latency is higher than 50ms). Games will be practically unplayable when latency is higher than 200ms.

That’s why gamers must always consider an internet connection’s latency to optimize their play. And measuring that latency is where ping comes into play!

What Is Ping?

We now turn to ping, which can refer to two ideas in computing. But remember, it’s common to use the terms ping and latency interchangeably. So, first, in common parlance, ping can, like latency, refer to the delay of travel time of data being sent over an internet connection. (This is also sometimes called “lag.”)

Additionally, however, there is a second use of ping that is different but interrelated to latency. In that other context, ping also refers to a utility program on internet-connected devices that sends out a signal to measure the length of time it takes for a user’s device to hit (or “ping”) a server. 

You’ve probably heard that you should “test your ping.” Well, testing ping involves using that built-in utility to measure the response time and even diagnose any network connectivity problems. To keep things simple, ping is usually tested as part of a speed test to help you predict your latency during game-time.

We know these terms can sound redundant or even confusing. What’s important to remember, however, is that gamers will want low latency, low ping, and minimal lag for a better experience no matter what terms are used!

Why Gamers Need Fiber

Having explained these terms, we next turn to why fiber is simply the best technology for gamers to drastically minimize latency and ping.

Compared to older forms of internet like copper-wired coaxial cable, fiber’s advanced materials can send data over an internet connection at nearly the speed of light. That means that fiber’s speeds routinely hit or exceed 1 gig per second! And in general, the higher the download speed, the lower the latency.

But fiber’s exceptional download speeds are just the beginning. Fiber’s generous bandwidth also plays a role in improving latency and ping, as the greater the bandwidth capacity, the more information can be transmitted back-and-forth over an internet connection at any one moment. That allows more data to seamlessly transfer in fewer milliseconds, dramatically lowering latency and improving the response times gamers experience.

Northern Lights Fiber’s Plans, Speeds and Pricing

So if you’re ready to rid yourself of high latency and the delayed response times due to slower, inferior internet reach out to Northern Lights Fiber today. Our knowledgeable agents can answer any questions you may have about our advanced fiber network and plans. And for more tips to optimize your gaming experience, follow Northern Lights Fiber’s social pages!

Four Reasons Local Businesses Need Fiber Internet

In today’s global economy, every minute and every dollar counts for small businesses. Whether you’re logging on for a videoconference with a prospect or running an ecommerce business, you’ll need fast, reliable internet to get the job done.

At Northern Lights Fiber, we deliver the very best internet available to small and midsize businesses in our communities over our advanced fiber network. With speeds exceeding 1 gig, our fiber has all the power your business needs to keep up!

Read below for the top four reasons why Alberta’s local businesses need fiber, and learn how we can help your business get ahead!

1. Keeping Consistent Contact with Customers

Customers today are accustomed to remaining in touch with their favorite brands at all hours of the day. Whether through appealing websites, well-crafted marketing emails, pithy social media and blog posts, or other forms of consumer outreach, the internet keeps the channels of communication open 24/7.

But a strong internet connection is essential. Everything from point-of-sale payments (POS transactions), to VoIP phone services, to digital marketing requires a reliable connection, and nothing is more reliable than fiber.

Utilizing glass strands that transmit data at nearly the speed of light, fiber keeps you connected to your customers better than any other form of internet. Fiber optic internet is both super strong and surprisingly flexible, so it’s less susceptible to interruptions due to bad weather.

And since every business we serve gets a dedicated line, you don’t have to worry about your connection slowing down during peak usage hours!

2. Video Conference Calling and Virtual Meetings Without Distortion or Interruption

One of the most truly special aspects of high-speed internet is its ability to let people converse face-to-face through video conferencing.  Video meetings keep remote teams better connected while also making it easier to build stronger relationships with prospects and customers.

With fiber’s unmatched upload speeds, download speeds, and bandwidth capacity, you can rest assured that your video calls will be pristine and distortion-free—so you can stop worrying about your connection and start focusing on the job at hand!

3. Handling Multiple Applications and Users Simultaneously

Of course, many small businesses have staff that use a single common server to connect all their devices for all of their projects and output. Laptops, tablets, smart devices, and even cell phones have the advantage of making employees more productive—but they can also strain networks and slow down the internet for the whole business when it’s crunch time.

Fiber’s enormous bandwidth and 1 gig download speeds provides your business with the capabilities to meet the needs of multiple users and all their various tasks at one time. With our services, you can have one team member uploading large files, another on a Zoom call, and another livestreaming on social media without any slowdowns or delays!

4. Staying on Top of Market Trends and Other Critical Information

What happens around the country and the world can impact our local businesses and their bottom lines. From the constantly fluctuating price of oil and other commodities, to supply chain bottlenecks, to major industry and trade innovations, up-to-the-minute information is crucial to any business’s success.

Having reliable internet for your business means you don’t need to worry about missing out on the latest market trends and other invaluable data. Fiber’s exceptionally high speeds and voluminous bandwidth let you stay on task while monitoring key market information in real time, keeping you competitive no matter where you operate your business.

Why Northern Lights Fiber?

Here are a few important elements to consider when choosing an internet service provider for your business.

1. We are hyper-local. This means we are completely committed to the communities we serve by participating in the local business environment, supporting the community and celebrating the long-held traditions and culture of this place.

2. We are community accelerators. We make the investment. We empower residents with the awesome power of connectivity. We empower businesses with the technology to create relationships with their customers – from small and local with seemingly simple needs to large and multi-national with complex networking and technical needs that require custom approaches. And we do so to deliver connections – for business and pleasure – to what matters most.

3. We are future-proofing connectivity. We have designed a network of wires and technology that has been dubbed future-proof – built with 100% fiber optics. This network, which can be continually upgraded over time, has all the capacity and performance to exceed your expectations and demands.

4. More than just fast speeds. We also understand there are things more important than the technology-based aspects of our network. Which is why we are customer-first and customer focused; always fast to provide the service that ensures your internet experience always exceeds expectations.

This is what makes us unique – our focus on delivering reliable, rural connections that empower communities – which allows us to work toward our mission to connect all with reach. And, by the way, your business is well within reach.

Depending on the specific needs of your operation, our business package or commercial solution can be great options. Each solution has options to help your business operate more efficiently. For a free consultation and to learn more, reach out to our business services team at 888-236-2947, or email cole@Canadianfiberoptics.ca. Our customer service representatives can answer any questions you may have about our fiber network and what it can do to make your business more productive, efficient and profitable. And be sure to learn more about our advanced fiber network by following Northern Lights Fiber’s social pages!

Netflix Farming Simulator 23 Teaches Kids (and Adults) About Farming

When most people think of Netflix, they immediately recall nights of binging TV series and movies at the touch of a button. But there are other benefits that accompany a Netflix subscription, too, including gaming. And we’re especially delighted about a fun farming mobile game included with Netflix that informs as much as it entertains: Farming Simulator 23. But just because it’s a video game, don’t think that Farming Simulator 23 is only for the kiddos in your life!

Grown-ups can also dive deep into the game and learn the ins-and-outs of agriculture, farm life, and how rural economies keep Canada both well-fed and well-invigorated. Keep reading to learn the basics of Farming Simulator 23 on Netflix Games, which you can enjoy on Northern Lights Fiber’s high-speed fiber internet, while better understanding just how essential farms and rural communities are to our country’s present and future.

The Technical Basics of Farming Simulator 23

Farming Simulator 23 is a mobile game, which means it can be played on a smartphone or tablet through your Netflix account. The game works brilliantly on both Android and Apple’s iOS systems (i.e., iPhone and iPad), so it doesn’t matter which brand of device you use.

To begin your Farming Simulator 23 journey, simply download the game from the Google Play Store or Apple’s App Store and then make sure you’re logged into your Netflix account from your device to start playing. Keep in mind that the game does not save your progress to the cloud as you go along, so you could lose your hard-earned virtual farming efforts if you don’t save to your device!

For an optimal gaming experience, be sure to connect your mobile device to your Wi-Fi network, powered by Northern Lights Fiber’s fiber. If you don’t, you’ll depend on your device’s data plan while playing, which won’t be as reliable, stable, or fast as fiber.

Virtual Farming Fun from Your Home

Farming Simulator 23 brings the joys—and significant challenges—of farming and rural living to life on your mobile devices. Many players also find the game relaxing and even calming, a pleasant way to unwind as they’re charmed by its lovely, bucolic graphics and countryside aesthetics.

From the start, you’re put in charge of all aspects of running a farm and creating a thriving agricultural business. Farming Simulator 23 lets you raise and tend livestock, select crops for planting and harvesting, and develop production of many products. 

But, as any “real-life” farmer will tell you, it’s not simply a matter of picking out the animals and seeds you want to produce. Indeed, success in the game will take some careful thought and planning, too, as well as longer-term vision for your farm.

For example, just as you would on a real farm, you must feed your livestock—and each animal’s dietary needs are different. Take cows, for example. To keep your bovine friends happy—and fattened up—you’ll need to select a proper mixture of feed, including hay and straw, but also mineral feed. Chickens, of course, will have a very different diet, so you’ll want to make thoughtful choices for them about feed and how much space to provide them, as well.

Players must also make choices about crop selection and soil preparation. After all, both money and property space are not unlimited! And Farming Simulator 23 provides ample crop choices for your consideration. Some crops are more profitable, like soy and sugar beets. But you can also try your hand at growing many other crops, too, from longtime staples like cotton and potatoes, to more specialized produce like grapes and olives.

However, each crop has different soil conditions, space requirements, fertilization types and schedules, and even machinery needs. Cotton, for example, has a unique harvesting machine that must be used to properly collect the cotton when it’s ready for market. Even the seemingly humble potato has specific demands, from seeder machines to harvesters.

Farming Simulator 23 Teaches Agricultural Economics and the Value of Rural Communities

Through the process of playing, Farming Simulator 23 also teaches practical farming concepts and agricultural economics. For instance, players need to watch their budgets when making equipment purchases. Sure, an enormous, shiny new tractor would be awesome (and often useful) for plowing—and super fun to drive around the farm!

But savvy players will learn to save their hard-earned cash for the essentials and grow their farm and business sustainably over time as they cultivate their land—just as Canada’s farmers do every day. Thus, larger capital investments in expensive machinery should be carefully planned out to focus on the crops and livestock critical to the farm’s success.

The interdependence among feed diversity, soil quality, weather variability, and reliance on the output of other farmers and ranchers from around the world are also significant components of Farming Simulator 23—just as they are in Canada’s rural communities. You’ll also gain knowledge of core farming principles like crop yields, supply chains, the science of fertilizers, and even the finer distinctions between raising pigs and sheep!

Taken together, players come to understand—and genuinely appreciate—the complicated but fascinating dynamics of farming and Canada’s broader agricultural and rural heritage. And you get to do so from the comfort of your home through Northern Lights Fiber’s cutting-edge fiber network and Netflix.

Don’t Sleep on Netflix Gaming!

Beyond being well-known for streaming on-demand TV series and movies, Netflix is quietly becoming a “player” in the mobile gaming world. And of course, there’s far more than just farming-related games to be played on Netflix.

You can enjoy over 80 games right now, with many more new games promised by Netflix over the coming years. Netflix’s games range from arcade-like games such as Sonic Prime Dash (developed from the venerable Sonic the Hedgehog series) to adventure story games like Stranger Things: 1984 (inspired by the iconic Netflix retro-horror TV series). You’ll find a complete list of Netflix’s current game offerings here.

Best of all, Farming Simulator 23 and the other 80+ mobile games available on Netflix are included in your Netflix subscription! In other words, you don’t need to add Netflix Gaming to your monthly plan—it’s already there and ready for you to start playing.

Gaming is just another way to take advantage of your Netflix subscription. But you can also exercise and even learn the basics of yoga through Netflix, too!

So keep exploring Netflix and all of your streaming apps to discover other benefits you may have overlooked. And for more ways to make the most of your streaming subscriptions, keep following Northern Lights Fiber’s social pages!

Fiber Internet Increases Home Values

Fiber Internet Increases Home Values

Move over kitchens and bathrooms–fiber has moved up on the must-have list for homebuyers. Now more than ever before, people want to work, learn, and access telehealth applications from home. Modern lifestyles require modern internet powered by a fiber network.

In fact, a 2023 study showed that fiber-delivered internet access could increase a home’s value by almost 5%. On average, consumers would require a 4.9% decrease in price for a non-fiber home, a 3.2% decrease for a non-fiber condo, and a 12.8% decrease for a non-fiber apartment.

What’s the Data Saying?

The Fiber Broadband Association’s (FBA) 2023 consumer research study highlights that fiber is no longer just a bonus–it’s a necessity. U.S. consumers rated high-quality broadband as the second most important amenity in a home, just after a laundry room.

Nearly two-thirds of all consumers consider fiber to be the best internet service delivery method in terms of speed and reliability.

Beyond that, there is an increasing body of research linking investment in broadband networks with accelerated economic performance. Communities with fast and reliable fiber networks often exhibit higher rates of per capita GDP.

Fast and Reliable Internet for Remote Workers

Not only is the internet a prime source of communication and entertainment, but it’s also essential for the Canadian white-collar workforce. With 5.1 million Canadians working remotely full-time or part-time, fast, secure, and reliable internet has become an invaluable asset.

Remote workers favor fiber internet because cable internet can be significantly slower and far less reliable than fiber.

Cable internet speeds typically range from 10-250 Mbps for downloads and 5-50 Mbps for uploads. Fiber internet, however, can provide 250-1,000 Mbps for both downloads and uploads—a critical benefit for those looking to use video conferencing tools at home.

The Future of Fiber

Even those who don’t work from home are more likely to want high-speed internet for telehealth applications than they were a few years ago. Five times more patients utilize telehealth services now than before the COVID-19 pandemic, and that number is expected to increase.

Thankfully, the National Telecommunications and Information Administration’s (NTIA) $42 billion Broadband Equity, Access, and Deployment (BEAD) program is working to catch up to consumers’ needs. According to the FBA, the amount of fiber deployed over the next five years will nearly match the total amount of fiber that has been deployed throughout history.

The Bottom Line

Ultimately, better broadband equals increased property values, more opportunities for remote work, and enhanced access to digital services like telehealth and streaming. And, of course, better opportunities yield innovation.

Increased access to fiber promotes job creation, upward mobility, entrepreneurship, expanding local businesses, and attracting new ones.

Fiber brings massive benefits to communities, so it’s no wonder fiber increases individual home values too! To learn more about fiber availability at your home, contact Northern Lights Fiber today. We’d love to get you connected.

Five Reasons to Break Up with Your Current Internet Provider

Five Reasons to Break Up with Your Current Internet Provider

Sluggish speeds, data caps, hidden fees, and poor customer service? It’s not you, it’s them.

Today, we’re highlighting five signs you should break up with your current internet provider—and hook up with Northern Lights Fiber’s high-speed fiber internet service instead!

Reason #1 Your Internet Just Doesn’t Have the Speed to Keep Up with You

If you’re like most people, you just can’t wait to binge your favorite series or keep up with live sports or current events. But if you’ve noticed your internet is just too sluggish to keep up with the content you love, then it’s time to show your current internet provider the door!

Older forms of internet like DSL and coaxial cable just don’t have the download speeds that fiber does because they’re literally using materials built for other uses. Cable was made to transmit television signals, while DSL was designed for voice service. Fiber optic cable, on the other hand, can transmit internet signal at nearly the speed of light!

Thus, fiber internet, like the kind delivered by Northern Lights Fiber, is capable of extreme download speeds of greater than 1 gigabyte per second. Our internet can keep up with you and stream all the movies, TV shows and live entertainment you could possibly want.

Reason #2 Your Internet’s Bandwidth Isn’t Giving You the Space You Need to Thrive

You might also find that your current internet provider isn’t giving you the “space” you need to live your best life—and in this case, we’re talking about bandwidth. Bandwidth refers to the quantity of data an internet connection can send to your devices per second. 

While internet speed is fairly self-explanatory and easy to understand, greater bandwidth is just as essential to a home’s internet service as speed. High bandwidth capacity is particularly vital in households with people that stream simultaneously on multiple smart TV’s, enjoy online gaming, or download (or upload) online videos.

Fiber’s cutting-edge materials and state-of-the-art networking make its bandwidth capacity considerably greater than cable and other forms of internet. And fiber’s generous bandwidth means that everyone in your household will have the space they need to do just about anything they want online without fighting over who’s using the internet at a given time.

Reason #3 You’re Done with Monthly Data Caps

If you’re tired of your internet company slowing down your internet with data caps each month, it’s time to dump them and switch to fiber.

You might be asking why your internet company caps your data in the first place. Well, they do so to keep from overloading their systems, which lack sufficient bandwidth to serve all their customers properly (because their technology just can’t cover it the way fiber can). Thus, these inferior internet technologies require providers to “cap” the amount of data each household uses each month.

Those data caps trigger dreaded slowdowns in internet quality, which can really annoy you when you’re trying to binge a series or watch a live sports event. And some companies will even charge extra fees for exceeding your data cap.

Because of fiber’s bandwidth capabilities, you’ll never need to worry about data caps! Northern Lights Fiber’s advanced fiber network gives you and your family enough room to spread your wings online without the limitations of data caps or slowdowns cable and other older internet technologies usually require.

Reason #4 Trust Issues—Like Hiding Fees and Costs on Your Bill

Another reason to break up with your current internet provider relates to a crucial element of any relationship: trust and candor. Way too many big internet companies seem to slide hidden fees and costs into their bills to unsuspecting customers.

Initially, these may be surreptitious additions to your bill, often in small amounts. But those do mount up over time, taking a larger chunk out of your annual budget than you originally bargained for.

At Northern Lights Fiber, we value being upfront and straightforward with you about our billing and services. We lay out all the costs and fees of our high-speed fiber internet, including any applicable taxes. Keeping trust and open lines of communication with you are top priorities for us, which we will keep throughout our relationship with you. 

Reason #5 Communications Problems—or You Just Can’t Ever Get Through to Them!

Our last reason to split with your current ISP concerns how hard it can be to get through to them! Calling technical assistance or account support to larger internet companies can try the patience of even the best of us. Indeed, with some ISPs, it can take dozens of minutes—or sometimes even hours—to connect to a real human being to help you address your problem.

One of the best ways to “test” your relationship with your current ISP is to call them and start a stopwatch (or use a stopwatch app on your smartphone) and time how long it takes to get in touch with a customer service representative. Northern Lights Fiber prides itself on its efficient response time and the resourcefulness of our friendly, local staff. You can feel confident that you will reach us when you need us.

These are just five of the best reasons to cut ties with your current internet company and make the switch to fiber with Northern Lights Fiber. To learn more about our fiber network and why it’s simply the best internet you can get, follow our social pages!

How to Prepare for (and Ace!) Your Next Virtual Job Interview

Virtual interviewing is becoming more and more common in today’s job market. While remote interviewing may be more convenient, the distance and technical difficulties can be awkward, or even jarring, to would-be applicants.  

Fortunately there are tips from interviewing experts that prospective job seekers can use to get through—and even nail—a virtual job interview. We share some of their key insights and recommendations below.

The Interview Environment: Organize and Professionalize Your Space

You already know you should “dress for success” and make sure that you look your polished best for an interview. But when you’re interviewing from your home, the interview space and background could be distracting, even off-putting, to potential employers. Take the time to make your space look its best, too.

Clean and Declutter: This seems obvious, but make sure you take the time to de-clutter your surroundings, whether it is your bedroom or home office desk. Show your would-be bosses that you quite literally have it together at home, which will make a better impression of being grounded and composed.

Lighting: Proper lighting is a detail too-often overlooked. Be sure to “light yourself” from the front, and not from the back! The latter can create a rather eerie, even sinister visage. Where possible, aim for “cool light,” which is whiter in color, rather than “warm light,” which is yellower. These seemingly small details help put your best foot forward.

Interviewing Skills and Tips

There are countless tips on interviewing available online, but we share a few below that are particularly relevant to remote interviewing.

Keep Any Notes Short and (Mostly) Out of the Way

Like in any interview, try to not over-rely on notes. It is easy to get flustered and lose your place in notes, so keep them sparse and well-organized. Index cards placed outside the viewing area may be especially helpful, with key information and points printed largely and visible to you, but out of sight from the interviewers. 

Keep Eye Contact—And Look Into the Camera, Not at Your “Mirrored Image”

Another common mistake is the awkward “stare” that people make when they forget to look into the camera, and instead watch their own reflected image while using the app. You will look less engaged, and even odd, at least compared to applicants that remembered to look “correctly” at the camera.

Watch Your Speaking Pace

Avoid speaking too quickly, a common giveaway of nervousness. Practice and rehearse answers to likely questions, and actually time how quickly you are speaking.

An Interview is a Conversation

Ultimately, an interview is just another conversation. A back-and-forth discussion makes for a much better interview, so be sure to have researched the job thoroughly and come prepared with questions. Look engaged when the interviewer is speaking by maintaining eye contact (see above about looking into the webcam!) and nodding your head occasionally. Don’t miss an opportunity to add something of value to what the interviewer says.  

Get Internet You Can Rely On

One last tip: Make sure you have high-speed internet with fast download and upload speeds that you can rely on for a steady connection throughout your interview. (Adequate upload speeds ensure your video is clear for the interviewer on the other side of the virtual table.)

With internet from Northern Lights Fiber, you can video call without fear of a dropped connection or glitchy experience, so you can tackle your interview with confidence.

Dropped Outbound Calls vs. Inbound Calls: When to Call Customer Service

Every once in a while, we at Northern Lights Fiber get a complaint about call disruption—a formal term for a frustrating concept usually referred to as a “dropped call.” And we totally share in your frustration.

There can be a few reasons why a call may terminate unexpectedly, from standard technical or weather-related hiccups to more complex matters related to different calling networks. Of course, we cannot control or explain the weather!

To start, Northern Lights Fiber’s fiber home phone service, Fiber Talk, is:

  • Convenient – fast easy calls that are clearer than standard home phone! Also get your phone bill and internet on one monthly bill for easy payment.
  • Cost effective – our fiber talk package is competitively priced and has loads of features powered through VOIP tech.
  • Seamless – we transfer numbers, port to our service and you can use existing handsets
  • Supported – our customer service and tech team is there to help and support you and ensure that your fiber powered home phone is an awesome experience

BUT there are a few things we also want to share with you to ensure that you have the best information and experience possible….

Understanding Voice Over Internet Protocol and Call Termination

To understand why some calls get suddenly dropped or why some calls “don’t go through” in the first place, we need to explain how Northern Lights Fiber’s Voice Over Internet Protocol (VoIP) calls work.

Firstly, VoIP transmits its signal—your voice and the voice of the other caller—through the internet. After moving at ridiculously fast speeds, the signal (and your voice) then connects to its end point—i.e., a cellular phone—through a process known as “call termination.”

Call termination is the crucial step that lets Northern Lights Fiber keep you connected to family and friends over the phone as well as through email and social media. At its most basic, call termination simply refers to the process of routing calls from one phone company to another.

VOIP will reduce call issues from traditional landline and ensure that you have clearer, better calls across the board.

Dropped Calls Due to Call Termination Issues

Now, as the old saying goes, “it takes two to tango.” With call termination, there are almost always at least two parties (meaning, two companies) involved. And just as with tango dancing, sometimes things can get a bit tangled up—and in this case, that can lead to the dreaded dropped call.

Remember that with VoIP, lots of data is transformed instantaneously and then rapidly moved over the internet before hitting your phone in the form of your voice and the other caller’s voice. It’s a technological wonder, but one that sometimes hits snags over the networks. Hence, occasionally, customers will experience dropped calls due to call termination errors.

When to Call Customer Service

It’s tempting to call Northern Lights Fiber’s customer service when you’ve experienced a drop call seemingly out of the blue—especially when the weather seemed perfect on both ends of the call! But keep in mind that because there are often two calling networks involved in the call, Northern Lights Fiber’s customer service can only assist or investigate when you are the initiating caller—or when both callers are Northern Lights Fiber customers. That’s because any technical problem due to call termination errors is nearly always an issue with the calling network of the person who initiated the call in the first place.

When deciding whether to call Northern Lights Fiber’s customer service number, follow this rule of thumb: if you originated the call and the call was dropped, feel free to reach out to us at anytime; however, if you received the call from another person—and that person is not also a Northern Lights Fiber customer—there is unfortunately nothing we can do to assist with that call.

Please know that we are not trying to discourage you from reaching out to us! But we don’t want to waste your valuable time if the dropped call was initiated on another company’s network.

Just remember: we can investigate and assist with outbound call termination issues—the calls made by you on our network—just not inbound calls made to you by other callers from other companies’ networks.

If you are interested are interested in home phone service, call our customer care and get signed up today at 1-888-236-2947! Current internet customers can bundle home phone service and save money over standard pricing.

As always, please be sure you’re following Northern Lights Fiber’s social pages to learn more about how our high-speed fiber internet can help keep you in touch with your loved ones!

Survive Winter Temps the “Smart” Way

Winter is upon us—and with it are cold temperatures, heavy snowfalls and ice, and dry, chafing air. While parts of the country are lovely in winter, there’s no escaping the fact that colder temperatures and bleak weather can take their toll.

Wintry weather also brings higher energy expenses. Home heating units often pump out warm air constantly just to keep the house comfortable—and at great costs, too.

Thankfully, today’s technology can help make winter more bearable. And utilizing Northern Lights Fiber’s high-speed fiber internet not only connects you to the most reliable network available but also helps keep your home warm and snug.

Together with “smart technology,” it all adds to saving money this winter and beyond!

Below we highlight some of our favorite tech to help you get through the coldest months more comfortably. These unique items will make you and your loved ones feel cozier all winter, from Bluetooth devices to smart thermostats and even smart clothing.

Smart Thermostats

One of the best upgrades you can make to your home this winter (or any season) is to install a smart thermostat that monitors and controls your heating and air conditioning.

Smart thermostats can sense temperature changes in different rooms and can be easily programmed to get warmer or cooler at various times of the day.

Smart thermostats can connect to your home’s internet network, and through Bluetooth, to your smartphone and other devices for easy control.

Even more conveniently, many smart thermostats are controllable through voice-activated technology like Alexa or the Apple Home Kit (using Siri). And according to the federal government’s Energy Star program, which researches and provides consumers with reliable information on energy-efficient products and services, smart thermostats can save homeowners up to 30% on their energy bills.

Several solid options exist, including the Google Nest Learning Thermostat. We’re particularly impressed with Google’s device because, over time, it learns your temperature preferences in each room and at different times of the day.

Using a Smart Thermostat can more effectively heat your home than conventional thermostats—and because of its “smart” features and controls, it saves energy costs, too!

Smart Space Heaters

If you’ve reduced your energy bills by lowering your home’s temperatures a tad, but find that you or others in your household still feel cold, consider adding a smart space heater to those chillier rooms. Smart space heaters are ideal when one or two people prefer the temps just a bit warmer than everyone else or when the temperatures drop drastically.

The Atomi Smart Ceramic Tower Space Heater is among the best options available. The Atomi can heat up to 750 square feet, perfect for small rooms.

Its safety features are also top-notch, including notifying your smartphone if the heater tips over. Then, you can easily shut it off from your phone. It’s base sits evenly on multiple flooring types reducing the likelihood of tipping over at all.

You can also connect the Atomi Smart Space Heater to Alexa or Google Assistant for hands-free voice control through your home network.

Smart Clothing (Jackets and Shirts)

We recommend smart clothing for personal warmth, especially a jacket and shirt.

Smart clothing safely and steadily heats your body in different zones that you can control. And you can even quickly recharge them when you’re on the road with your car’s charging ports.

We recommend the DEWBU Heated Jacket because of its multiple heating zones. It also comes with a convenient 12V Battery Pack that can keep it powered longer on the go.

Also, check out smart shirts from Venture Heat, which make different styles for women and men.

Bluetooth-enabled, you can control Venture Heat’s smart shirts ten-temperature settings with your smartphone, helping to fine-tune the perfect temperature to keep you feeling comfortably toasty on even the most frigid days!

Smart Hats

Growing up, you may remember hearing that you can lose nearly half your body heat just through the top of your head.

While science has proven that that was not exactly accurate, you can still lose around 10% of your body heat off your head alone. So grandma was right—you should keep your head covered in colder weather!

And believe it or not, there are actually smart hats available for you to get the most coverage for your noggin!

We love the iLive Beanie (not only because it’s quite fashionable in a cute, wintry way) but because its Bluetooth-enabled speakers connect directly to your smartphone, doubling as a music-listening and hands-free calling device, too!

The internet and smart technology can’t stop Mother Nature’s annual blast of wintry weather. By utilizing these smart devices and a reliable fiber internet connection like Northern Lights Fiber’s, we bet you’ll cope better than you ever have before!

To learn more about how smart technology and high-speed fiber internet can work together to improve your quality of life and save money, follow Northern Lights Fiber’s social pages!

Five Tips for Scoring an Esports Scholarship

Though many parents may be skeptical about their teen’s passion for video gaming (and the seemingly extensive number of hours they play them), they might be surprised—and even impressed—by the economic opportunities brought about by gaming, especially in competitive esports. And perhaps the most eye-poppingly impressive statistic parents and their college-bound kids should be aware of is the tremendous amount of esports scholarships available for college: $16 million according to the most recent data!

Below, we provide several tips for gamers who want to take their hobby to the next level and help them pay for their college education through esports.

When combined with their own skills and many hours of playing on Northern Lights Fiber’s advanced fiber network—the fastest, most reliable internet a gamer can utilize—these tips may help students outperform the competition and get a well-merited scholarship for their future.

Tip 1: Join a Gaming Club and/or Compete for a Spot on a High School Esports Team

If possible, join a gaming club and/or compete for a spot on a high school esports team. Joining a gaming club or playing on a high school esports team puts you in direct contact with players you’re not used to playing against, which are probably your friends and other family members. Those players already know your abilities and weaknesses—and you know theirs.

Thus, to truly get ahead, you need to start playing against different people, and in a more competitive arena. Joining a gaming club can start you on the road to more competitive play, improved tactics and skills, and to college-level esports.

Similarly high school gaming teams provide an environment comparable to competitive esports at the collegiate and professional levels. They also teach additional gaming skills and techniques you might not be well versed in, introduce you to other games you haven’t yet mastered, and give you actual tournament experience—all the factors, in short, that collegiate teams are looking for and that improve your chances of achieving an esports scholarship.

Tip 2: Record Your Gaming Sessions

As you continue to hone your gaming skills and gain more experience playing competitively, we recommend you record your gameplay. It’s simple to do and there are many apps available to create recordings of your games, so check out their features and make a few practice recordings.

Recording your gaming sessions lets you see your progress—and learn from your own mistakes. It also gives you the opportunity to “show off” your skills and achievements to others and gain feedback from them, too. Even more importantly, esports recruiters, especially coaches, will want to see examples of your esports play (see Tips 3 and 4, below).

Tip 3: Create an Esports “Highlight Reel”

Having tested your mettle in a gaming club or on a team, and recorded and reviewed your sessions to improve your gameplay, consider creating a highlight reel of your best gaming experiences. This is similar to what other high school athletes in other sports like football and basketball do. It takes some time to learn to edit and splice a highlight reel, but it’s a useful skill for self-marketing—and for other areas of life, too.

But don’t just think of a highlight reel as a braggadocious ego-trip. An esports highlight reel can be used to pique the attention of esports recruiters and coaches, who are always scoping out rising talent and who need a quick pitch that stands out from the rest of the pack.

Tip 4: Reach Out to College Esports Coaches

Dedicated esports players should attempt to contact esports coaches as early as they can during their college search and application process—preferably even before the application and scholarship process begins, if possible. While esports coaches and recruiters follow Twitch and similar esports platforms to find and assess players, would-be esports scholarship winners should take the initiative and reach out directly to coaches.

Putting yourself on an esports coach’s radar early—and continuing to share progress, achievements and wins with them through your highlight reels—can have an enormous impact on scholarship success. Be confident and assertive in your communications with coaches, but don’t overdo it, either. Striking the right balance between self-confidence and humility is also key, so be mindful of your approach.

Tip 5: Think Beyond the Game

Finally, remember that most colleges aren’t just looking to train professional gamers. Indeed, many colleges award esports scholarships to gamers with tangential interests like video production, coding and programming, graphics design, and marketing.

Resourceful applicants should highlight these gaming-related interests, and any experience they may have in them in their college and scholarship applications and essays. These additional interests and experiences help candidates stand out—and may just be the decisive factor.

By joining up with other gamers you don’t usually play against, competing on high school teams, improving your gameplay, and showing off your talents online and to coaches, you’re well on your way to winning an esports scholarship. Above all, stay positive, keep challenging yourself, and keep playing!

With Northern Lights Fiber’s fast fiber network, you’ve got the speeds and the bandwidth to handle just about any game. And with any luck—and some hard work—all that distortion-free gameplay may pay off in the form of a generous esports scholarship, too! 

Follow Northern Lights Fiber’s social pages to keep up with esports and to learn more about online gaming. And feel free to reach out to our friendly experts if you’re interested in an upgrade to make your gaming experience even better!

Parental Settings for Smart TVs

If you’re like most parents, you may feel frustrated when something as innocent and simple as turning on your smart TV can display gory images from ads for horror movies or suggestions for suggestive—or even outright raunchy—content on the home screen before you even navigate to your preferred apps and platforms.

While parental controls within streaming platforms don’t kick in until you open their apps, there is good news: Many smart TVs have parental control options and settings built right into their operating systems.

Below we discuss some of the settings parents can make on many of the most popular brands of smart TVs. Combining these parental controls on smart TVs with in-app settings enhances protection—and gives peace-of-mind to parents as they and their families enjoy Northern Lights Fiber’s high-speed fiber internet and pristine streaming quality!

Smart TV’s With Parental Control Settings

We begin with popular smart TVs that have parental control settings: LG and Samsung, as well as Google TV, which is preinstalled on many well-known smart TV brands such as Sony. Many other brands, including Fire TV, offer similar parental controls (and similar ways of establishing them), so we present these brands as models for exploring your options. 

In general, you can search for safety, security and parental controls in the Settings Menu of any of the models below. Some brands include more features than others, so check each of them out carefully before buying a new model.

LG Smart TV’s

Most LG smart TVs made over the last several years have a few key features to help parents feel more comfortable about letting their children use their television. Specifically, parents can lock channels out entirely, block visual and sound content of certain channels, block programming with certain TV content ratings, and even block access to particular apps. LG also lets parents block inputs to other devices as well, giving an extra layer of protection against “work-arounds” a clever child may attempt.

LG uses the most common way smart TVs enable parental controls: the establishment of a PIN and passwords. Parents simply need to set up a PIN to create and manage the protections—and make sure they don’t share that PIN or password with their child! Though it’s probably obvious, be sure to choose a PIN or password that your child isn’t already aware of or cannot easily guess.

Set up is easy: simply navigate to the Settings symbol on the Menu, then click on System Settings, then to Safety Settings, and establish the password or PIN. From there, you can block channels or apps or block out content based on content ratings.

Google TV (Preinstalled on many Sony, TCL, and Hisense Smart TV models)

Next on our list is the increasingly popular Google TV, an operating system that is preferred by many customers for its easy integration within the Google ecosystem of apps and smart home devices, like Google Nest. You can find Google TV on many brands of popular smart TVs, including Hisense, Sony, and TCL, and on some Chromecast models.

Google TV has an option many parents will immediately appreciate: the ability to establish Restricted Profiles. Through Google TV’s Restricted Profiles, you can set content restrictions and limit what younger members of your family can watch when on their profile.

The only “downside” to Google TV’s approach is that parents (or any older viewer) need to remember to set the TV back to “Restricted Profiles” whenever the parent’s “unrestricted” use is complete. That way, when your children turn on the TV, they will immediately be in the Restricted Profile, with all the protections and limitations you previously established for their profile.

Samsung TV

Lastly, we consider Samsung, another popular smart TV. Like the LG smart TV discussed above, Samsung also lets parents set up a PIN or password to block channels or limit content to particular ratings.

Just follow these simple steps: First, head to your Menu and go to Settings. From there select Broadcasting, and then choose Program Rating Lock Settings. Next, create your PIN. Finally, choose your settings and limitations.

Other Parental Protections to Consider

Beyond setting up parental controls, PINs, restricted profiles and other limitations and protections within a smart TV, parents should also remember that there are other steps they can take as well. Most apps, like Netflix, have built in parental settings, including user profiles. These profiles can be set to filter content that is less-than kid-appropriate, while still allowing other users to stream what they want in their own PIN-protected profile.

Additionally, streaming sticks and boxes also have parental control settings and options, beyond just the individual apps. Recall that streaming sticks and boxes can turn any TV with an HDMI connection into a smart TV. Roku and Apple TV are two ever-popular streaming devices, and both have settings and restrictions parents can implement.

Protect IQ and Experience IQ from Northern Lights Fiber

Northern Lights Fiber’s ProtectIQ and ExperienceIQ are like superheroes for parents managing Smart TVs. ProtectIQ protects your devices from viruses, blocks malicious sites, and keeps sensitive info secure from cyber criminals – and from little eyes. And ExperienceIQ? It’s the sidekick that makes everything easy to manage from anywhere. With ExperienceIQ, parents can set time limits for their kids to watch, game, or use social sites online. You can filter apps and websites, monitor household/family online usage, and more. So, with these awesome features, you can relax knowing you’ve got the tools to create a safe and fun TV zone just right for your family! Just ask us about adding the ProtectIQ/ExperienceIQ bundle to your new or existing internet plan from Northern Lights Fiber.

By employing these recommendations, parents can breathe a bit more easily as they stream on Northern Lights Fiber’s advanced fiber network. And for more tips on staying safe online, follow Northern Lights Fiber’s social pages!

Esports Scholarships: What You Need to Know 

A female gamer is totally absorbed in the game while competing in an online competition

If you have a gamer in your life, whether it’s your own kid or a family friend’s child, you likely know how much video gaming is integrated into their lives. But even beyond the meteoric success and outright appeal of video gaming to young people (and even many not-so-young people), gaming now provides tangible benefits to serious players: competitive esports and esports college scholarships.

Parents of college-bound gamers might want to pay attention below, as we discuss college level esports and the burgeoning ecosystem of esports scholarships. And don’t forget that the high-speed fiber internet delivered to smart TVs and gaming devices by Northern Lights Fiber may just give the budding esports scholar in your life the edge he or she needs to own the competition!

Varsity Esports Are Exploding Across Colleges and Universities    

Following the 2010s and the exponential growth of video gaming and esports, it’s obvious now that collegiate esports are truly taking off as a legitimate competitive endeavor. This explosive growth is mostly due to advancing internet technology like Northern Lights Fiber’s fiber network and apps that make gaming more social and more competitive, as well as increased talent among players. Indeed today, there are approximately 500 American colleges and universities offering esports scholarships.

Every year, more and more colleges and universities across Canada and the US add varsity esports programs to their rosters. And yes, we did say “varsity”—as in intercollegiate competition, not just a club or diversionary dorm room duel. Robert Morris University was the very first college to create a varsity esports team back in 2014—and the trend has only ballooned since then. 

At the varsity and college level, schools typically create individual teams of players around particular games. This gives gamers the opportunity to advance and even excel at strategies and tactics suited to the complexities and skill needs of that title, enhancing the competitiveness of each game and of esports more generally.

Beyond enormously popular and well-known titles like Fortnite (played by untold millions of people around the world both casually and competitively), several other titles are most commonly played at varsity level esports in colleges and universities in North America. In particular, Call of Duty, League of Legends, Rocket League, Smash Bros, and Valorant are among the most frequently duked-out games in collegiate esports.

Other games are also increasingly popular, however. Overwatch is noted for its hero customization and intense fighting, requiring stout players and almost preternatural reaction skills to succeed. Additionally, Rainbow Six: Siege and its almost alchemical blend of gaming genres like strategy and tactical shooting has attracted legions of players to the game based around Tom Clancy’s novels. Both games are fielding more varsity teams and are increasingly seen at college level esports tournaments.

Collegiate Esports Give Rise to Generous Scholarship Opportunities

Because there are actual competitions and bragging rights to be bandied about, colleges are also competing for the best talent in esports. Thus, more schools are also providing scholarships for their best esports players. That means real dollars are increasingly available that the top gamers can put toward the costs of their higher education. Indeed, in 2017, Harrisburg University became the first college to offer full-rides to its leading esports competitors, including room and board!

Already, an estimated $16 million in college scholarships exist just for esports players—not a small sum for a sport that barely existed only a decade ago. And as collegiate esports continue to rise, we can expect more schools to establish varsity programs, as well as expand their existing esports teams, too.

All this burgeoning esports growth at the college level means that more scholarships—and even larger dollar amounts—are likely to be dedicated to esports gamers. Hence, for the truly talented and committed gamer, esports should be taken seriously, and gamers should consider taking steps to making themselves more competitive for esports scholarship opportunities.

The Esports Gender Divide

Despite the stunning growth in collegiate varsity esports, we hasten to note an important issue inside the gaming and esports community—the gender divide. Though females make up almost 50% of all video gamers (49% to be precise, according to one 2023 analysis), statistics show that men receive 90% of esports scholarships.

With patently lopsided statistics like that, the divide has not gone unnoticed. Arguments abound for this staggering disparity, but at least one likely reason for the imbalance is that most of the games more typically played by female gamers are less likely to be the games that comprise competitive varsity esports in colleges.

With that in mind, however, savvy female gamers with a keen interest in esports games that are played at the varsity collegiate level may want to be particularly on the lookout for scholarship opportunities that have too frequently landed in the hands of their male counterparts. Their unique backgrounds and talents may help give young women an edge over their compatriots in the coming years—and also help broaden and improve the sport as well.

To stay on top of the ever-changing and always-exciting esports scene, follow Northern Lights Fiber’s social pages. We’re confident that our high-speed fiber internet can improve any gamer’s experience and perhaps even help prepare them for competitive esports and the worlds of opportunity they open!

Streaming Canadian Sports: Where to Watch Hockey and Football with Northern Lights Fiber

In Sturgeon County, the love for two sports runs deep: hockey and football. As Canadians passionately devoted to these games, we often find ourselves eagerly searching for the best platforms to stream NHL and CFL games. Fortunately, with a reliable high-speed internet provider like Northern Lights Fiber, you can experience seamless 4K viewing and stay connected to the action.

Canadian Hockey: Where to Stream

Ask any diehard fan and they will tell you: hockey is more than just a sport; it’s a way of life. If you’re looking to stream Canadian hockey games, you have several great options:

Sportsnet +: For professional hockey enthusiasts, NHL Live is the go-to platform. Subscribers gain access to all NHL games, including those featuring Canadian teams like the Edmonton Oilers, Toronto Maple Leafs, Montreal Canadiens, and the Vancouver Canucks. With a Sportsnet + subscription, you can stream NHL games aired on Sportsnet. Sportsnet is home to many NHL broadcasts, and this is an excellent choice for keeping up with NHL.

TSN Direct: TSN Direct offers access to games broadcast on The Sports Network (TSN), which includes a variety of Canadian hockey content. You can watch the thrilling matchups involving your favorite teams, such as the Calgary Flames and the Winnipeg Jets.

CBC Gem: The Canadian Broadcasting Corporation (CBC) provides a free streaming service called CBC Gem. While it doesn’t cover all games, you can watch selected NHL matchups, particularly during the playoffs.

CFL: Where to Stream

Canadian football, with the iconic Canadian Football League (CFL), also has a dedicated fan base. To catch CFL games online, consider these options:

CFL.ca: The official CFL website offers live streaming of games. You can watch CFL action with a subscription or enjoy free games if available.

TSN: TSN broadcasts a significant number of CFL games. You can access these through TSN Direct or the TSN app, ensuring you don’t miss the thrilling matches featuring the Calgary Stampeders, Edmonton Elks, Toronto Argonauts, BC Lions, and other CFL teams.

DAZN (DA-ZONE), a global sports streaming service, has gained popularity in Canada. While it primarily focuses on international sports, it occasionally offers coverage of CFL games.

The Role of Northern Lights Fiber

When it comes to streaming your favorite Canadian sports, a reliable internet connection is essential. This is where Northern Lights Fiber comes into play. With its high-speed fiber internet service, Northern Lights Fiber ensures that you have the bandwidth needed for a seamless viewing experience.

Here’s why Northern Lights Fiber is the ideal choice for sports enthusiasts:

Blazing Fast Speeds: Fiber-optic internet provides unparalleled speeds, allowing you to stream games in high definition without buffering or lag, even during peak usage times.

Stability: Unlike traditional copper-based connections, fiber internet is less susceptible to disruptions from weather or interference, ensuring a stable and uninterrupted viewing experience.

Low Latency: Fiber internet’s low latency ensures real-time responsiveness, which is crucial when you’re watching live sports events and want to engage with fellow fans on social media or online forums.

Multiple Devices: With Northern Lights Fiber, you can connect multiple devices simultaneously without compromising on performance. This means you can stream games on your smart TV, laptop, tablet, or smartphone all at once.

To fully immerse yourself in the excitement of Canadian hockey and football, a strong, reliable internet connection is a must. Northern Lights Fiber ensures that you won’t miss a second of the action, making it the perfect complement to your sports streaming experience.

In Canada, our passion for hockey and football knows no bounds. Thanks to streaming services and reliable internet from Northern Lights Fiber, we can indulge in the thrill of the games from the comfort of our homes, cheering for our favorite teams as they chase glory on the ice and the gridiron.

Eight Real-Life Ways Fiber Internet Makes a Difference

Just about any of our customers who have already made the switch from older forms of internet (like cable) to fiber broadband will tell you that fiber’s advanced technology is vastly superior to anything else they’ve used.

From downloading files at near-lightspeed, to voluminous amounts of available bandwidth for handling multiple applications simultaneously, to more reliable material components that provide pristine streaming TV and movie experiences, fiber is simply heads-and-shoulders above cable, DSL, and satellite internet.

But those are just technical specs—and that doesn’t tell even half the story! Fiber internet, like the kind delivered by Northern Lights Fiber can genuinely enhance your quality of life in a myriad of ways, including the following eight use cases we’re proud to support.

1. Telehealth Expedites Critical Health Interventions

We begin with everyone’s top priority—keeping their family healthy. And the internet now plays a significant role in delivering healthcare to millions. Telehealth, which allows physicians and other medical professionals to provide initial consultations (and other healthcare) from a patient’s home, has expanded massively in recent years.

Telehealth helps doctors and patients assess when more urgent in-person care is needed (and when it’s not). Prescriptions can get filled faster with telehealth, and consultations over the internet can even assist in properly applying first aid to injuries.

Telehealth consultations can be performed quickly and reliably thanks to fiber’s bounty of bandwidth, which lets audio and video data transfer between doctor and patient seamlessly. Many doctors won’t make a diagnosis when a poor internet connection causes choppy video calls, but that’s not a problem when the patient has fiber!

2. Remote Work Improves Convenience and Productivity

While remote work isn’t for everyone, it can be life-changing for caregivers who need a little more flexibility. Plus, while avoiding the hassles of commutes and traffic delays, remote workers also save money on gasoline and reduce their carbon footprint.

While many workers and employers decide to go fully remote, even partial remote work flexibility can be a blessing. But it takes a particularly robust internet connection to facilitate remote work (especially video conferencing), which isn’t always supported by inferior connections like satellite.

Fiber’s symmetrical downloads and uploads let workers send and receive large files and transmit data during long meetings and conferences, making a remote staff member genuinely feel part of the team!

3. Distance Education Allows Students to Gain Skills and Get Ahead

Access to higher education is more attainable than ever, thanks to the multitude of online distance learning opportunities available through colleges and universities around the country.

From undergraduate and graduate degrees to technical certifications, the internet puts education within reach for many who thought it was impossible or beyond their means, while helping them achieve the skills necessary to meet their career goals.

Fiber internet’s enormous bandwidth facilitates reliable distance learning and even genuine classroom experiences. It allows students and professors to share large files like presentations or lectures in real-time and enables video conferencing to foster learning and growth, including one-on-one student-faculty interactions—all without sweating frequent distortions or outages that frustrate students on older internet technologies.

4. Lifelong Learning Keeps the Mind Active and Engaged

Beyond bringing official degree and certificate programs to students, fiber internet also facilitates a less formal but still highly valued form of education: lifelong learning. Lifelong learning provides opportunities for the curious to understand their world—and even the universe—well after college ends.

Several companies and major universities, such as Wondrium (formerly The Great Courses), edX, Harvard, and Yale have developed extensive online course offerings. You can find classes from prestigious professors spanning topics like ancient Greek history, Renaissance art, classical music, modern astronomy, and more.

And many courses are available free of charge! Through fiber’s near-lightspeed downloading, these courses can be streamed and enjoyed right from your home.

5. Virtual Reality Lets You Explore the World from Home

Fiber’s hefty bandwidth and vigorous download speeds also brings the wonder of Virtual Reality to your home—and with it, the travel experiences many have only dreamed about! Unlike traditional forms of entertainment, VR’s wonderous technology envelopes a user in multiple dimensions of visual and sound effects.

VR—through fiber internet—makes viewers literally feel like they’re wherever VR is showing them, whether it’s a tour of the Grand Canyon or an Amazon rainforest, an astronaut’s view from outer space, or a sonorous symphony hall.

Fiber’s speed and bandwidth combined with VR technology allows you to explore Paris’ Louvre Museum one day, and the Colosseum in Rome the next without ever leaving your living room!

6. Smart Homes Save Energy, Time, and Money

Fiber internet and its spectacular speeds and enormous bandwidth capacities make it possible to power a genuine smart home—a place brimming with tech and devices to cut energy usage and costs and make life better and more efficient.

From smart refrigerators that let you know when it’s time to get a new gallon of milk, to smart lighting that cuts off when you leave home, to smart speakers playing music (or soundscapes) throughout every room, smart home technology can turn your dwelling into the home of your dreams.

Remember that fiber can keep these devices and smart home features running smoothly, while still letting you stream TV and movies, upload videos, and enjoy everything else about your internet. Unlike other forms of internet, with fiber, you’re not forced to choose which online activity to sacrifice at any given time!

7. Smart Home Security Makes for Safer Homes and Neighborhoods

One smart home feature everyone should take advantage of is improved real-time safety and security delivered by smart lighting, smart cameras, smart doorbells and related tech. Fiber-powered devices can monitor your home for security threats at all times, whether you’re tucked in your own bed upstairs or thousands of miles away on vacation.

Additionally, outdoor smart lighting and doorbell systems help make your neighborhood safer too, deterring “porch pirates” and other crime. Fiber has the power to keep these crucial smart home safety and security systems running strong while still allowing you to stay productive and engaged in other online activities simultaneously.

8. Video Calling Keeps You Connected Face-to-Face

Lastly, fiber’s impressive speeds and incredible bandwidth make video calling crystal clear and convenient. Grandparents can easily have face-to-face conversations with their grandchildren, and both sides of the call can see faces as well as hear voices.

Video calling is simply a much more intimate way to stay in touch than by phoning or emailing. And fiber enables this improved communication without the distortions and interruptions that plague other types of internet.

The eight examples above are just a small sample of the way fiber internet’s innovative technology enhances your life. From practical matters like health, work, and security, to broadening your worldview and sharing knowledge and world cultures, fiber can improve your well-being, inspire your mind, and uplift you.

To learn additional ways that Northern Lights Fiber’s service can make a real difference in your life, follow our social pages!

Six Online Payment Options for Your Small Business

Small businesses and their leaders have way too much going on to spend time tracking down invoices or waiting for the bank to process payments. Fortunately, advanced internet-based payment systems have substantially cut down paperwork processing, as well as the time it takes to receive funds.

Below we highlight six of the best online e-commerce and in-person payment options available for small businesses today. When connected to Northern Lights Fiber’s fiber network, your small business can use the technology it needs to grow and thrive—and you can get back to doing the actual work of your business instead of worrying about receiving payment for your efforts!

1. Square

We start our list with Square, an overwhelmingly popular payment service that continues to attract new vendors and customers alike.

Square is an excellent fit for businesses that are mobile or whose clients often pay on-the-go rather than in a brick-and-mortar business establishment. At the same time, Square’s in-person point-of-sale options are still well-respected and its software and app are noted for their ease of use.

2. Stripe

Stripe is a sophisticated online payment processing app with versatile features many savvy small business owners love. Highly customizable with numerous options to aid in bookkeeping, databasing, and generating revenue reports, Stripe excels well beyond basic payment processing.

Its software fully integrates payments and invoicing as well as other essential business needs, including tracking accounts receivable and processing refunds. Given these extra features, however, there is a steeper learning curve for Stripe than with other simpler payment processing options on our list.

3. PayPal 

Perhaps the most well-known payment service on our list, PayPal has been a part of e-commerce culture since 1998 and is particularly useful for vendors that prefer sending and receiving online invoices.

Its near-universal name recognition also means customers know and trust it. However, compared to other options on our list, PayPal is relatively sparse in terms of features and versatility, and does not offer businesses as much in the way of in-person transactions as other services.

4. Shopify

Like PayPal, Shopify is another familiar name in online shopping. Shopify’s ecommerce ecosystem encompasses vendors both large and small, offering a significant advantage to many online retailers.

That advantage comes with a cost, however, as Shopify charges a monthly fee in addition to per transaction fees, which can be a drawback to many small businesses. Still, its seamless and simple interface and many features have drawn many happy small businesses to Shopify.

5. Clover

Next up is Clover, an exceptional in-person payment processing program with many online features as well. Industry experts are impressed by Clover’s vast library of fully-integrated third-party apps that do much more than just accept payments.

With Clover, small businesses can get accounting, tax, databasing, marketing, and other critical business features all in one place, making it a solid value. Clover’s pricing is notable for its flat rates, but be sure to check out the differences between plans, which can vary based on sales volume and other factors. 

6. Lightspeed

Our last recommended option is Lightspeed, one of the leading cloud-based in-person and retail-oriented point-of-sale payment services in the industry. Popular both for its simplicity and competitive pricing, it also offers a range of features from simple retail purchasing to online shopping and e-commerce.

For businesses with extensive inventory to track, Lightspeed’s acclaimed inventory management systems are a huge timesaver, even helping you reorder when stock gets low.

Fiber’s Speed and Power Lets You Process Payments and Run Your Business Simultaneously!

Now that you’ve checked out the above six payment options, small businesses should remember that to be truly productive and efficient, they also need the fastest, most reliable internet they can get. After all, the systems above, along with all their many benefits, are only as effective as the quality and speed of the internet that delivers them. And fiber internet is quite simply the best internet a small business can get today.

Contact Northern Lights Fiber today to get the speed you need to power your business. And for more helpful hints to keep your small business productive and efficient, follow our social pages!

Connecting Community Anchor Institutions: Why Local Matters

At Northern Lights Fiber, we’re proud to be known around Sturgeon County as the best internet provider for residents and businesses. But did you know that we also support a third group with our high-speed fiber internet network? Today, we’re taking a moment to celebrate local community anchor institutions.

Read on to learn more about this important group—and how, as a local company ourselves, Northern Lights Fiber is committed to keeping them connected.

What Are Community Anchor Institutions?

Anchor institutions are mission-based, publicly-oriented organizations that provide services essential to our area’s economy, health, safety, culture, and general well-being.

Anchor institutions include hospitals and other medical facilities, emergency services like fire and police, universities and other institutions of higher education, and public services like libraries.

These institutions all play a critical role in our society, and they all depend on reliable access to the internet to function effectively in the 21st century economy.

Hospitals and Medical Clinics

Universally appreciated by everyone fortunate enough to have one close by, a hospital is an anchor institution that many of us depend on in the starkest moments of our lives. Whether they’re treating chronic illnesses or responding to life-threatening injuries, hospitals and other medical clinics provide critical services every day.

And in a true health emergency, every second counts. Rapid access to medical records, keen and swift analysis of radiological and similar medical imagery, and urgent consultations among experts—these are often matters of life and death. Thus, perhaps more than anywhere else, having internet as reliable and fast as fiber in our community hospitals and health clinics is most critical.

Beyond the immediate health needs of patients and the broader community, hospitals and medical clinics regularly communicate with both patients and other health professionals. Maintaining a solid internet connection to transmit medical files and even hold telehealth follow-up visits is crucial to the missions of hospitals and medical centers.

Fiber’s bandwidth capacity is substantially larger than other types of internet and can make indispensable communication and data transfers quick and seamless, helping health providers fulfill their calling—and keep our communities healthier and safer at the same time.

Fire, Police, and Other Emergency Services

Local first responders–the good people of our fire stations, paramedics, and police departments–are our community’s heroes, often putting their own lives at risk to help others. And they are regularly on call at every minute of every hour of the day.

Without the brave and resourceful men and women in fire, police and other emergency services, our community would be far less safe. Thus, it goes without saying that our first responders are anchor institutions in our area, and everyone is grateful for their service.

Reliable communications and connectivity is an absolute necessity for these essential services. Fiber internet keeps emergency service providers informed about hazards, real-time traffic information, hazardous weather and natural disasters, and other problems our community faces. And fiber keeps fire, police, and paramedics connected to everyone in our community–including to hospitals and emergency rooms–providing an instant connection when and where help is needed most.

Local Schools and Educational Facilities

The quintessential anchor institution in Canada is the educational facility or school. Centers of learning employ talented and skilled individuals in many fields who educate children and young adults and provide them with skills and knowledge for success.

But local schools and educational facilities do far more than just teach students. They also serve as learning, cultural, artistic, and athletic centers for our entire community, greatly enriching our lives with special events, art exhibits, dramatic performances, musical concerts, and sports.

And given the beehive of online activity generated at centers of learning, a steady and fast internet connection is a veritable requirement for 21st century education.

The broader community, which often has access to a school’s sporting events, fine arts exhibitions, and even certain library materials also benefits from fiber’s high speeds and greater bandwidth, multiplying the benefits to our region even more.

Libraries and Museums

Often overlooked, but nonetheless invaluable, public libraries and museums of all kinds provide educational, artistic, and cultural opportunities offered almost nowhere else. They bring together resourceful, knowledgeable experts and support staff that create experiences that both inform and inspire.

Groups as diverse as toddlers, school children, book clubs, tourists, and seniors are enriched by the facilities and programs libraries and museums provide. Without fiber internet, however, neither of these anchor institutions can fulfill their unique niche in our community, including facilitating beloved programs like story hour, reading clinics, film nights, visiting exhibitions, club meetings, and guest experts.

And the community can often access many of these features—including e-books and other electronic materials—from home through remote and online access. Thus, fiber keeps each of us better connected to our area’s libraries, museums, and related curated institutions and their bevy of information and collections that set them apart.

Fiber Internet Keeps Our Anchor Institutions Well-Connected to Our Community—and to You

As much as our community depends on anchor institutions to improve our daily lives and make our region a better place to live, anchor institutions in turn rely on dependable and fast internet to get their jobs done. And they also look to the local team of experts and technicians that keep Northern Lights Fiber’s fiber network running strong and efficiently—and with the local knowledge and care to respond fast and effectively to any technical issue that may arise.

Indeed, the team at Northern Lights Fiber are more than just internet service professionals. We’re also your neighbors. Like you, we live and work in our community, which means we rely on and appreciate the work of our community’s anchor institutions.

As a local company ourselves, we’re highly committed to responding swiftly to emergencies like outages, which in turn lets the good people at our local anchor institutions do their jobs serving our community and keeping it healthy as well.

When you choose Northern Lights Fiber for your residential or business internet, you support our business—enabling us to turn around and support our community. Thank you for shopping locally for your internet. We’re proud to keep Sturgeon County connected!

Questions on your bill? Find answers here!

Questions on your bill? Find answers here!

Getting blazing fast internet is awesome and you’re sure to enjoy every single aspect of it, but there are often questions regarding the billing of services, how it works and where you pay. This article will address and answer the most common questions we receive regarding your billing. 

How will my first bill look and what are the charges for?  

On your first bill you will see a charge for your modem and a charge for installation, immediately below each of these charges you will see a credit for the equal amount. It is important to note that if you did not sign-up for our pre-installation promotion before September 1st then you may not see an installation credit. 

All billing is conducted on the first of every month, no matter when you sign up for service and receive installation. We will prorate your bill to account for these fluctuations is usage before your first official bill. What this means is your first monthly bill will include a charge for the days between your installation and when you receive for bill. For example, if your service is installed on the 15th of the month, you next bill will include 15 days of service on top of your first monthly charges to cover that time – It is completely normal to see a slightly higher number on your first bill as It reflects this period of usage. 

How do I set up my billing? 

Below you’ll find important Information about navigating the basic functions of our customer portal as well as the step-by-step process for adding your preferred payment method. You can choose a direct withdrawal from your bank account, or you can make payments via credit card, autopay is optional and recommended to maintain consistent payments when paying by credit card. 

If you have any further questions or require a customer service representative to assist you with your bill, please call    587-332-6880 

 

 

Is Starlink Right for Rural Communities?

Is Starlink Right for Rural Communities?

Xpay.com, Tesla Inc., and SpaceX are just a few of Musk’s brainchildren, and the latter was founded in 2002 with the mind-boggling goal to colonize space. No matter how you may feel about him, you’ve certainly got to hand it to Musk: when it comes to ideas, the sky truly is the limit! This brings us to the matter at hand: In 2019, SpaceX announced its latest projects, one of which was Starlink. But what exactly is Starlink? And is it really everything it’s cracked up to be?

 

 

 

What Is Starlink?

Satellite internet technology has been around for decades. Internet connectivity is transmitted by radio waves emitted by satellites orbiting thousands of miles above the Earth’s atmosphere. Those radio waves are received by ground stations and then sent right into your home. Plenty of people already use satellites to connect their homes to the internet.

 

For example, one of the leading satellite internet providers, HughesNet, has satellites that sit 22,000 miles above the Earth. Starlink is also a satellite internet service, but the company is utilizing low-orbiting satellites that operate only 300 miles above the surface. This translates to improved internet speeds and reduced latency when compared to other satellite providers. Moreover, SpaceX plans to continue the launch of these satellites in the coming years. There will be as many as 40,000 new satellites arranged in what the corporation refers to as a ‘constellation.’

 

Satellite Internet Challenges

Getting Starlink in your home starts with a hefty investment right off the bat. The initial $760 fee gets you the satellite dish and the Wi-Fi router, and you can expect to pay $140 per month for internet services. That’ll get you 1TB of usage during the day, with overage fees of $0.32/GB (About $30 to download a newer game, or $5 to stream a movie!) Compare that to Canadian Fiber Optics $89.99 for a symmetrical 100Mbps, with unlimited usage, with options for free installation!

 

There also comes the obstacles of maintenance. We monitor our network consistently and have prepared our techs to be able to react to, and fix a large scale issue should it occur within only a few hours. If a satellite goes down leaving you in the dark with no network, it takes a little bit longer to get into orbit for repairs.

 

Choose Reliability and Scalability with Fiber

These days, reliable internet is more important than ever, especially for those living in rural areas. It helps keep us connected, employed, and entertained. Interrupted connectivity—even a short one—can make a world of difference for those who depend on it. Fiber is a buried infrastructure, meaning the weather won’t take away your reception, and it’s built to last. We’ve designed our network to work consistently, and scale with your communities’ needs. Our services currently scale to 10,000Mbps (that’s almost 1,000x faster than what many residents get today!) and is built to grow beyond that without extensive work and repairs. 

While Starlink will be a welcome option for customers who only have traditional satellite internet—or none at all—it simply can’t compare to the reliability, functionality, and future proofing of your community that a fiber network does.

For guaranteed fast, reliable, and affordable internet services, fiber from Canadian Fiber Optics and Northern Lights Fiber is the way to go.

 

 

 

 

 

 

 

 

 

 

 

 

 

Fiber Internet Increases Home Values

Fiber Internet Increases Home Values

Post Covid Landscape

In the wake of COVID-19, more people than ever before want to work, learn, and access telehealth applications from home. Modern rural lifestyles require modern internet powered by a fiber network—and homebuyers know it. In fact, a 2015 study showed that fiber-delivered internet access could increase a home’s value by up to 3.1%. And that was before a pandemic increased the demand for fast, reliable home internet.

What’s the Data Saying?

A 2015 study, conducted by our neighbors to the south, experts from the University of Colorado and Carnegie Mellon University, was based on national real estate market data collected between 2011 and 2013. It found that fiber internet could boost the value of the average American home by as much as $5,500—a payout on par with adding a brand-new fireplace.

Beyond that, there is an ever-growing body of research linking the investment in broadband networks with accelerated economic performance. Communities with fast and reliable fiber networks often exhibit higher rates of per capita GDP. This is because they can grow, adapt, innovate and support higher flexibility in careers that require critical functions such as remote work. These aspects are invaluable when creating a workable, adaptable town wherein community members have the opportunity to thrive.

The Online Superhighway

Because cable internet and wireless technology is significantly slower and far less reliable than fiber, remote workers who depend on a fast, reliable connection are looking for fiber internet.

Cable internet speeds typically range from 10-250 Mbps for downloads and 5-50 Mbps for uploads. Fiber internet, however, can provide 250-1,000 Mbps each for download and upload—a critical benefit for those looking to use video conferencing tools at home.

The 2015 study found that in homes where 1,000 Mbps (equivalent to 1 Gbps) broadband was available, real estate sale prices were over 7% higher than homes with available speeds of 25 Mbps or less! The need for broadband services in rural communities is even greater than in that of cities and developed metropolitan areas. This means that your properties value is even more likely to benefit from that of fiber infrastructure!

The Future of Fiber

Agn, it’s worth noting the time frame of this study, which was conducted almost ten years ago now. Over the past decade, residential internet access has only become more critical and considerably more valuable.

With over 30% of Canadians working from home as of January 2021, fast, secure, and reliable internet has become an invaluable asset. Not only is the internet a prime source of communication and entertainment, but it’s also essential for the Canadian white-collar workforce.

Even those who don’t work from home are more likely to want high-speed internet for telehealth applications than they were ten years ago. Data show that utilization of online medical services is now a staggering 38 times higher than it was at the beginning of the pandemic.

The Bottom Line

Ultimately, better broadband equals more opportunities for remote work and the delivery of digital services. And, of course, better opportunities yield subsequent innovation, including job creation, upward mobility, entrepreneurship, expanding local businesses, and attracting new ones.

Fiber brings massive benefits to communities, so it’s no wonder fiber increases individual home values, too! Sign up HERE to get your home connected to fiber infrastructure so you can work and play faster, easier and better.

Next Open House & Service FAQ’s

Next Open House & Service FAQ’s

Hey Sturgeon County!


We wanted to give a quick thanks to all those you attended the Open House at the Calahoo Community Hall. If you missed it, feel free to reach out to us at any time by contacting us at Sturgeon@CanadianFiberOptics.ca! We also want to thank everyone who already signed up! If you want to meet us in person, you still have two more opportunities! We’ll be at two upcoming Open Houses and both take place on May 27th!  

Business open house: May 27th noon we have an open house at the Villeneuve Airport that will provide vital information for businesses of all sizes. Here will will also be gathering information and contacts so that we can build you a free proposal and quote your business on being connected to sturgeon county’s brand new fiber internet. CFOC representatives will be present with expert knowledge on the design and construction of the network that will connect the airport and its neighbors. 

Residential Open House: May 27th from 6pm-8pm we will be at the Riviera Qui Barre Arena meeting more of Sturgeon County’s community members and telling everyone about the cutting edge services we’re bringing to your home!

Q1. Are Your Packages Unlimited Internet?

Yes – all our packages come with UNLIMTED Data. That means there’s no overages, and no surprises on your bill!  

Q2. Do I Have To Sign Up Now?  

No. But there are some benefits to everyone if you do!  

We’re working hard to get every home in Sturgeon County connected as fast as possible. And believe it or not, the more people that sign up – the easier our job is. It allows us to make efficient use of our labor and resources, which allows us to offer our FREE installation promotion and hook up your services faster!    

Most importantly, you are NOT charged until the service actually get installed and activated!  

Q3. What If I Sign Up After?  

If you sign up after our crews are in your neighborhood, there may be a longer delay in getting your internet installed as we prioritize our workforce in the areas that they are working in. If you need an internet upgrade then now is truly the best time to sign up!  

Singing up now ensures you get the free installation promotion. This saves you from having to pay the installation price, which is $150 dollars!  

Q4. When Will My Home Get Connected?
 

Because this is such a large and major project, that’s a hard question to answer. But what we can say is that we are starting construction this month in Villeneuve. It is expected that the first activations will happen sometime late summer, with the entire project wrapped up late fall or early winter.

Q5. Are you guys hiring?  

Yes! This is a BIG infrastructure project, and there’s plenty of jobs to be had! Importantly, we want to create as many jobs for locals as possible.   

We are hiring for the following positions:  

  1. Hydrovac Operator (Canadian Fiber Optics) 
  2. Directional Drill Operator (Canadian Fiber Optics) 
  3. Backhoe Operator (Canadian Fiber Optics) 
  4. Plow Operator (Canadian Fiber Optics)  
  5. Customer Service (Part Time, Casual, or Full Time – Northern Lights Fiber);  
  6. Event Coordinator (Part Time, Casual, or Full Time – Northern Lights Fiber).  

Click HERE to see our CARREERS page.  

Q5. How Far Does Your WiFi Go?  

We love our WiFi routers. They use use the “latest and greatest” WiFi6 technology. And for many homes, there will be no problem ensuring that your internet connection is suitable across your whole home.

In the case that you live in a larger home, or perhaps just want strong signals everywhere, we offer some really awesome bundles to ensure that you have WiFi in all the places that matter to you!
 

Q6. How Many Devices Can I Connect to the New Network?  

We heard from many people that their WiFi Routers can only connect up to 10 devices at a time. The good news is that our routers can connect 250 devices!  


You might think like that’s a lot, but we think you’ll appreciate it (especially with unlimited internet usage).

If you’d like to sign up for our services today, click the button below to visit our site and begin chosing the plan that works for you!

Canadian Fiber Optics Partnering with Sturgeon County

Canadian Fiber Optics Partnering with Sturgeon County

Investing in Rural Alberta

From Sturgeon County’s press release:

Residents and businesses in Sturgeon County are officially one step closer to having reliable, accessible, and affordable high-speed internet right to their door. After an extensive selection process, Sturgeon County has partnered with Canadian Fiber Optics for the development and operation of a fiber-based internet service, starting with a pilot project in the south-west corner of the county that includes the Hamlets of Villeneuve, Calahoo, and Riviere Que Barre, the Villeneuve Airport, and the Heritage and ProNorth Industrial Parks.

 

“High-speed internet is a need-to-have versus a nice-to-have for our residents and businesses, which is why we approved the broadband strategy and are investing up to $7.3 million for the pilot project area. Sturgeon County is very excited to be working with Canadian Fiber Optics to help fulfill Council’s vision for a connected community. Their experience with rural connectivity solutions and appreciation of the challenges faced by rural communities made them a clear front-runner for the Sturgeon County broadband project.”
– Mayor Alanna Hnatiw, Sturgeon County

Resetting The Benchmark

While rural municipalities have been tackling the issue of rural broadband for a number of years, Sturgeon County’s solution is quite unique. After extensive consultation with the industry, the County developed a shared risk/reward model where both the County and Canadian Fiber Optics contribute financially to the development and operation of the service and share the revenue. The County also implemented an FTTP (Fiber-To-The-Premises) approach that offers residents and businesses the fastest and most reliable technology available, providing speeds starting at 100Mbps (twice the Canadian standard) and capable of 10Gbps, faster or equal to any service in Canada.

A Rejuvenating Investment in Rural Communities

This bold investment will strike directly at the digital divide and empower the residents of Sturgeon County and its local industry. Canadian Fiber Optics believes in the right to connect, grow, communicate and streamline both lifestyle and business. This partnership will foster crucial opportunity in Sturgeon County and ensures future proof fiber connectivity that will benefit both residents and businesses for generations to come.

To connect your business to fiber optic internet contact Cole Summach: Cole@canadianfiberoptics.ca

To learn more about how we can invest and build fiber optic internet in your community contact Johann Reimer: Johann@canadianfiberoptics.ca

More information on the County’s broadband initiative can be found at sturgeoncounty.ca/internet.

Why Upload Speed Matters

Why Upload Speed Matters

The future of the internet is sharing―from capturing Instagram-worthy meals to enjoying video chats with friends―and PRTC’s unmatched upload speeds make that future a reality. 

Here are a just few ways PRTC’s fast, reliable upload speeds make your life easier:

Video chat and live sharing

Skype, FaceTime, and other video messaging services all require robust upstream connections to ensure clear audiovisual quality and to prevent freezing and blackouts. Sharing big news on Facebook or Instagram Live also works better with greater upload speed.

Working or going to school from home

You need a robust upstream connection to interact with colleagues during video conferences, collaborate on team projects, and share important files. Online studies also can tax your upstream connection, especially if you join a virtual classroom or share large portfolios. 

Keeping family, friends, and followers in the loop

Upload new videos to YouTube or share photographs with Flickr faster with a better upstream connection. 

Faster data backups and online file synching 

If you back up your data with a service like Backblaze or Carbonite, you need upload speed that meets basic requirements to ensure your data is protected quickly and without glitches. File and photo synching services like Dropbox, Google Photos, and Microsoft OneDrive all require a minimum of 5 Mbps upload speed to operate properly, and the more upload capacity available, the faster these services can sync and share files.

Online gaming, remote security and much more…

From online gaming to connected security systems that send real-time images through an internet connection, a fast upload connection is key to ensuring all your interactive online activities function well.

Understanding Speed Test Results

Understanding Speed Test Results

Testing the speed of your internet connection is easy, but it’s also easy to misunderstand the results. Your devices — TVs, routers, smartphones, laptops, desktops, etc. — have different capabilities, and you can get different results on each one, even while using the same internet connection. 

This is particularly noticeable to users taking advantage of higher speed packages offered by Northern Lights Fiber (Powered by Canadian Fiber Optics)

Here are a few things to keep in mind when evaluating your speed test results:

HARD-WIRED VS. WIRELESS 

That old-school cord-and-plug is simply more reliable than WiFi (wireless) connectivity. Even those super-fast 1 Gbps connections, now widely available across the country, won’t test out at higher than 500 to 700 Mbps when tested over WiFi. For the most accurate speed test result you must test with a hard-wired device. 

Why? Because there are nearly endless variables that can negatively affect a WiFi signal, everything from nearby construction or the wireless printer in the home office to a baby monitor or microwave in use in the home. 

Keep in mind that one limitation with a hard-wired connection is testing with a device that has a 100 Mbps NIC (Network Interface Card). This can cause you to consistently receive speed test results at 90-98 Mbps. Northern Lights Fiber recommends testing on a device that has a 1 Gbps NIC. 

POSSIBLE PROBLEMS AFFECTING SPEED AND SPEED TESTS 

Slow internet speeds are sometimes caused by malware such as adware and viruses. There are several free and inexpensive programs and apps to deal with that, and they’re important to use for many reasons. 

This also sounds obvious, but it’s very easy to overlook any ongoing downloads or programs like video chat that may be turned on while you’re conducting a speed test on your device. Close these applications, reboot your device, and test again. 

Even the browser you use — Chrome, Firefox, Safari, Microsoft’s new Edge, etc. — can affect your test speed. Try different browsers to see if that’s the case on your system. 

If you have a WiFi extender, make sure you turn it off before you run a speed test. Otherwise, your computer may test the wrong connection. 

This brings us to a final point about equipment. Technology advances constantly, and many older routers and computers simply cannot take full advantage of the blazing speed and bandwidth of today’s fiber broadband connectivity. 

When you’re ready to upgrade your technology, make sure your new equipment has the network cards and internal processing power that can leverage the speed of market-leading fiber broadband like that from Northern Lights Fiber (Powered by Canadian Fiber Optics).